1.1 This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our websites,
1.2 This policy is a legally binding document and forms part of the contract of sale between you and us made under our terms and conditions of sale.
1.3 This policy does not create legally enforceable rights and obligations; it merely indicates our usual practice about the delivery of the products.
2. Free delivery
2.1 We offer free standard delivery to all mainland UK addresses on all orders over £30.00 (GBP).
2.2 All other orders will be subject to delivery charges.
2.2 We advise customers to purchase multiple books to save on postage costs.
3. Geographical limitations
3.1 We will usually be able to deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland.
3.2 We also deliver to other countries and territories worldwide.
4. Delivery methods and periods
4.1 The methods that we use to deliver our products are by the Royal Mail Standard service. We will provide a tracking number wherever available. We will dispatch your ordered item promptly. However, the delivery schedule is dependent on the postal services.
4.2 If you place your order before 4 pm on a working day, these periods run from the close of business on that day; if you place your order after 4 pm on a working day or a non-working day, these periods run from the close of business on the next following working day.
4.3 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
5. Delivery charges
5.1 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or quoted by us.
5.2 Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.
5.3 For wholesale orders, please always write to us for competitive pricing on the books and also the shipping costs.
6. Delivery tracking
6.1 Delivery tracking is provided wherever available.
6.2 Orders are normally dispatched by Royal Mail Standard Delivery service. A tracking number is not always available.
7. Receipt and signature
7.1 All deliveries must be received in person at the delivery address.
8. Additional deliveries
8.1 If an initial delivery attempt is unsuccessful, our delivery service provider may leave a card for your item to be collected at your local sorting office. Please refer to Section 9.
9.1 If your products remain undelivered, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
10. Delivery problems
10.1 If you experience any problems with a delivery, please contact us at [email protected] quoting your order number and the item that you’ve ordered.
10.2 Please give us 24-hours to reply to you.
10.3 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products. However, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
10.4 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there are no easy and secure means of leaving the products at the address for delivery and there is no person available to accept the delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.